Strengthening Data Integrity Across a Web & Mobile Portfolio
Providing quality assurance, database architecture, and M&O services for the agency's web and mobile application portfolio to improve functionality and reduce processing times.
A city social services agency's broad web and mobile portfolio demanded consistent quality assurance and data integrity expertise across every program area. RCI embedded QA and database architecture services across the full project lifecycle — improving application functionality, reducing processing times for critical reports, and strengthening data controls at the source.
Functionality improved across web & mobile portfolio
Processing times reduced for critical reporting functions
Data integrity & security controls strengthened
QA integrated across all project planning & implementation
The Situation
A major city social services agency operates a broad portfolio of web-based and mobile applications serving all program areas. These systems required comprehensive quality assurance and ongoing maintenance to improve functionality, add value to end users, and minimize processing times for reporting.
The agency needed dedicated resources for database design, architecture, development, and security to ensure accuracy, completeness, and integrity of data across its master files and support tools.
What We Did
RCI's Quality Assurance team integrated all technical and QA aspects of the agency's projects, covering planning, implementation, and assessment. This included auditing and analyzing the systems that produce web and mobile applications, identifying functionality improvements, and optimizing reporting performance.
Additionally, RCI provided M&O services encompassing database design, architecture, development, documentation, long-range requirements planning, operational guidelines, and data protection — ensuring accuracy and completeness of data in master files while maintaining security and integrity controls.
The Impact
- Improved application functionality and user experience across the agency's web and mobile portfolio.
- Reduced processing times for critical reporting functions.
- Strengthened data integrity and security controls across master data files.
- Integrated quality assurance across all project planning and implementation activities.
Disclosure: Certain technical details and timeline elements are summarized to protect client security posture and confidentiality requirements.
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