Modernizing Rent Payments for Thousands of Landlords

A major city social services agency manages rental assistance programs serving thousands of landlords and tenants. The existing housing assistance platform required significant enhancements to fully realize its objectives of providing landlords with improved customer service, electronic payment capabilities, and accurate data across all programs.

While the system in production facilitated application submission, eligibility determination, and basic self-service, substantial work remained to achieve envisioned process improvements and the 'golden record' concept for cross-program data accuracy.

RCI delivered the next phase of platform enhancements, focusing on expanding landlord self-service capabilities, facilitating electronic rent payment processing, and implementing the golden record concept to ensure accurate landlord and tenant data across all agency programs.

The team built on the existing production system to enhance application processing, property record management, and online account functionality including electronic payment enrollment and payment history visibility.

• Expanded landlord self-service portal reducing manual processing burden on agency staff.
• Electronic rent payment capabilities streamlining disbursement across all housing programs.
• 'Golden record' implementation improving data accuracy and consistency across programs and tenants.
• Modernized application processing supporting faster eligibility determinations.

Disclosure: Certain technical details and timeline elements are summarized to protect client security posture and confidentiality requirements.